Terms and Conditions

The Terms and Conditions in this section will govern all salesconcerning HotMeltNozzles.com unless otherwise agreed to in writing. Terms and Conditions contained in this section are as follows in each section.  Customers agree to all the following terms and conditions listed below once a purchase is made.  It is very important that each customer reads all of the following terms and conditions completely.  If you as a customer are unsure of any terms listed below please call and speak with a customer service representative for clarification.  The terms are here to protect bothHotMeltNozzles.com and its customers. HotMeltNozzles.com has the right to change and update the following terms and conditions at anytime.  It is recommended that you read the terms and conditions before placing an order, and also look to see if any revisions have been made.  Revision will be posted in this section from time to time.  As they occur we will indicate this revision as an Update to terms and date this revision for you to help save time.  Note that HotMeltNozzles.com will not assume any responsibility for any damage to equipment, data or other property resulting from the use of our products or services.  The customer assumes all responsibility for the use of each product purchased.  It is recommended that the customer make sure that the product being purchased suit his or her application needs properly.

Shipping and Order Placement

All standard product orders that are received by 3:00 pm EST will be shipped the same day unless notified (excludes USPS which is always shipped the following day).  Any orders received after 3:00 pm (EST). will be shipped the following business day.  All orders placed with HotMeltNozzles.com will receive an order confirmation sent via e-mail.  All customers may call and speak with a live sales representative.  (Note: the online store is there for your convenience for 24-hour order placement.)  Our customer service representatives are in Monday through Friday 8:00am till 5:00pm EST.    Since we ship via UPS we are subject to their shipping schedules.  You can check with us or UPS directly during holidays to see which days UPS is shipping packages.  Orders shipped outside of the USA and Canada may be charged a minimum of $5.00 USD handling fee.HotMeltNozzles.com reserves the right to ship from other locations if necessary; customer will be notified if shipping change takes place. All orders placed with the generic shipping cost of  "Best Way Ground" will be charged the actual shipping cost. Shipping prices estimated by HotMeltNozzles.com are only estimates and each customer will be billed the actual shipping cost.

We are not responsible for import or export regulations of the destination country nor can we prepay taxes, custom duties, tariffs or other charges required by the destination country. As the purchaser you will be responsible for all of the above and any other requirements and or laws of your country.

Returns

HotMeltNozzles.com offers a 30-day money back guarantee.  Within 30 days of purchase if you are not completely satisfied with the purchase you may obtain a Return Material Authorization (RMA) number from a Hot Melt Nozzles Customer Service representative. This (RMA) number must appear on the outside of each package being returned.  The (RMA) number is for internal use so we can receive and process each return for credit properly.  Returns received without an (RMA) number will be refused or received without credit issued.  Products being returned for credit must be shipped to us with freight prepaid.  HotMeltNozzles.com will determine if credit can be issued upon evaluation of the returned products.  Stock items ordered in error must have a Return Material Authorization (RMA) number issued within 30 days of the original order date. These parts are eligible for credit only if the returned products and packaging are in mint and resalable condition.  A repackaging/restocking fee not to exceed 20% of the sale price may be charged on any returned products. Under no circumstances will credit be issued after 30 days from date of invoice unless the product is defective.  All freight charges are the responsibility of the customer.  We recommend that all returns be sent back to us via UPS or Federal Express for tracking purposes.  HotMeltNozzles.comdoes not accept responsibility for any returned products that do not make it back to our location.  Defective items must have a Return Material Authorization (RMA) number called in prior to shipping.

Back Orders

At HotMeltNozzles.com we strive to stock every nozzle product listed on our web site, but from time to time we do run out of stock.  If this happens an e-mail will be sent to you informing you of current stock in house and when stock is due into our location to fill this order.  At that time it is your choice to continue with the current purchase or to cancel that order, balance, or item from your order.  AtHotMeltNozzles.com it is our pleasure to serve you, our valued customer.  We in no way want to inconvenience you.

Shortages or Wrong Item

At HotMeltNozzles.com we strive to ship each order complete without any mistakes but if a shortage or wrong item should occur you must report any problems within 7 business days of receiving the order, otherwise these orders will be deemed as complete.

Pricing

Pricing is subject to change without notice. HotMeltNozzles.comreserves the right to correct any typographical/pricing errors at anytime.

Sales Taxes

Any orders shipped to or picked up in Pennsylvania is subject to 6% sales tax and is added, unless Buyer provides a "PA Sales Exempt Certificate" when establishing their account.

Payment Processing and Security

At HotMeltNozzles.com payments can be made with Credit Cards, currently we accept Visa, Master Card, and Discover. We do not currently accept American Express. If you require alternative payment methods, such as Bank Transfers (SWIFT) or Purchase Orders, contact us via email with your requirements and we will try to meet your needs.   

At HotMeltNozzles.com we take every precaution to protect our users' personal information and to store it securely.  We protect your credit card information and other personal information by using 128 Bit SSL (Secure Socket Layer) technology (the industry standard security protocol), hosting our site on secure servers, and maintaining Secure Site status.  We use E-Commerce Exchange(Powered by Authorize.net) to process your credit card information.  We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions, if necessary.  It is used exclusively for that purpose. Your information is safely stored behind a firewall that protects it from users from other networks.  It is very important that once you create a Customer ID and password that you keep it private to prevent fraud.  HotMeltNozzles.com will not assume responsibility for circumstances beyond our control.

Order Cancellations

You can cancel your order with HotMeltNozzles.com by sending an email to customerservice@HotMeltNozzles.com by 2:00PM EST. the day the order was placed.  Please write "Cancellation Order" followed by your Order Confirmation number found in the confirmation email, which is sent to you shortly after your order is placed.  

Warranty

We do warranty all nozzles for 6 months from the date of purchase, this warranty entails that all nozzles will be defect free and in excellent working condition upon arrival without any flaws to materials or workmanship to each customer.  If for any reason you suspect a problem with our products you must report them to us atcustomerservice@HotMeltNozzles.com within 7 business days, other wise we will assume the product arrived without any flaws to materials or workmanship.  The warranty is voided if the product has abnormal wear and tear due to any other distress caused by misuse.  Any alteration to the nozzles or products thatHotMeltNozzles.com sells automatic voids any warranty related to each product. Nozzle replacement will be provided but no credit will be issued for warranty claims exceeding 7 business days.

Removal From HotMeltNozzles.com Lists

You may receive periodic emails or postal mailings from us with information on new products and services, or upcoming events. If you do not want to receive e-mail and/ or postal mail from us in the future, please let us know by calling our Customer Service Department at 1-800-750-8995 or by sending us an email atcustomerservice@HotMeltNozzles.com. Under no circumstances does HotMeltNozzles.com rent, sell or otherwise forward your name or other personal information to other companies.

Disclaimer

At HotMeltNozzles.com we do our best to ensure all data is current and up to date on our web site, however HotMeltNozzles.comassumes no responsibility for inaccurate or out-of-date information within our website. At HotMeltNozzles.com we also strive to offer the best products and services at affordable prices, butHotMeltNozzles.com will not assume responsibility for any damage to equipment, data or other property resulting from the use of our products or services beyond the price of products purchased fromHotMeltNozzles.com.  HotMeltNozzles.com also reserves the right to revise its policies at any time.

Trademarks

All trademarks referenced in this web site are the property of the respective manufacturer.

Changing Account Information

If for any reason you need to change your account information, simply login to your account at HotMeltNozzles.com and use the feature in this part of the site to correct you account information. You can also send a request to:

customerservice@HotMeltNozzles.com.

About Hot Melt Nozzles

Our superior line of hot melt nozzles provide adhesive equipment solutions for many different types of enterprises including the packaging, converting, food & beverage, pharmaceutical, non-woven, labeling, general assembly, woodworking and sift-proof industries. Our hot melt glue tips come in various styles and diameters in order to meet the needs of a wide range of hot melt applicatons. Our nozzles are made from the highest quality materials and serve as hot melt replacement parts which are compatible with hot melt equipment from the industry's leading manufacturers such as: Nordson, Melton, ITW, Slauterback, Robatech and Pearson. Learn More >>

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